Refund policy

Every abaya is checked by hand before it ships. If something isn't right, tell us within 7 days of delivery and we'll sort it out.

The 7-Day Window

You have 7 days from the day your parcel arrives to request a return or exchange. After that we can't accept it — no exceptions, so please check your order as soon as it reaches you.

What We Can Accept

The abaya must come back unworn, unwashed, tags on, in its original packaging — and with the complimentary hijab included. No perfume, no makeup marks, no alterations.

If it comes back worn or incomplete, we'll have to send it straight back to you.

How To Start One

WhatsApp us at 0302 4336452 with your order number, a photo, and what's wrong. We'll approve it and send you the return address. Post it within 3 days of approval. Record an unboxing video if you can — it makes damage claims instant.

Exchanges

Swap for a different size, colour or design, subject to stock. If the new piece costs more, pay the difference on delivery. If it costs less, we refund you the difference.

Refunds

Since everything is Cash on Delivery, refunds go out by bank transfer, JazzCash or EasyPaisa. We inspect your return within 2 working days and release the money within 5–7 working days after that. Delivery charges aren't refundable unless the mistake was ours.

If We Got It Wrong

Damaged, defective, or simply not what you ordered? Message us within 48 hours with photos and we'll replace it or refund you in full — shipping both ways on us. That one's on us, not you.

Who Pays Return Shipping

You do, if it's a change of mind, a sizing swap, or you decided the colour wasn't for you. We do, if the piece was damaged, faulty or incorrect.

What We Can't Take Back

Hijabs bought on their own (hygiene), custom-stitched pieces, Final Sale items, and anything already washed, worn or altered.

About Colour

Our ombré pieces are dyed individually, so no two are identical and slight tonal variation is part of how they're made — not a defect. Screens shift colours too. You can still exchange within 7 days if the shade isn't what you hoped for, but we won't treat it as a fault.

Cancellations

Free to cancel any time before we hand the parcel to the courier. After that, refuse the delivery or use the return process above. Refusing COD parcels repeatedly means future orders will need advance payment.